Terms And Conditions

Welcome to Hotelshoian.com! Thank you for using our services (“Services”), which is provided by Eco Travel Co., Ltd. Located at 281 Nguyen Sinh Cung street, Hue city, Vietnam. Eco Travel Co., Ltd is the company behind website Hotelshoian.com.

By using our services, you agree to these terms and conditions as below. So please read them carefully.

But first, let us clear out some definitions for your reference:

“Hotelshoian.com”, “us”, “we” or “our” means Eco Travel Co., Ltd, the company built Hotelshoian.com website. Eco Travel Co., Ltd is a Travel Company, registered address at 281 Nguyen Sinh Cung street, Hue city, Vietnam. Please kindly visit www.ecotravelvietnam.com for more information about us.

“Platform” means the (desktop or mobile) website on which the service is available for your use.

“Service” means the online reservation service on Hotelshoian.com website.

1. The range of our services: Accommodation

Through our website, we provide an online platform through which properties can promote their accommodations and guests can make reservations. By accepting the price listed on our website and other terms and conditions stated on it and making a reservation, you have been making a contract with the property, Hotelshoian.com is an intermediary between you and the property, transfers information between two sides and confirms your reservation on behalf of the property.

The information we disclose is the information provided by properties. Each property has an account ID (and password) to access their Hotel Admin Page on Hotelshoian.com website, and fully responsible for updating information, rates, availability of that property which is shown on Hotelshoian.com website. Although we do our best to check the information before putting it on our website, but we cannot guarantee it’s accurate, correct or complete, and we do not take responsibility for any errors, inaccurate, untrue or wrong information. Those are the property’s responsibility. Please kindly take note that Hotelshoian.com is one of many online reservation channels, which means when an individual channel like Hotelshoian.com has no available room, this room type is not available for reservation on Hotelshoian.com.

You are not allowed to re-sell, deep link, use, copy, display, download any information, services available on Hotelshoian.com website for any purpose. We reserve the right to refuse a booking for some typical reasons as follows, but not limited to: accommodation request, breach of the Terms and Conditions, force majeure events, embargoes, legal restrictions, (suspicious) fraud, theft or criminal activities, credit card problems, inappropriate acts, threats, insults, violence, refusal to provide information, blacklisted by the Government or international organizations, and so on.

In details, by using our services, you agree not to:

  • Use our content or link to our website for any commercial purpose or any other purpose without our permission;
  • Make fraudulent booking;
  • Deep-link to any part of our website, without our permission;
  • Use our service for any illegal activity or against our terms and conditions;
  • Post or provide links to any content considered harmful, obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, insulting, threatening, tortuous, harassing, hateful, defamatory, slanderous, false or otherwise unacceptable;
  • Hack, exploit passwords or any other unauthorized activities;
  • Collect information which is not supposed to be collected by third parties through our website (such as email addresses);
  • Do any activities intend to manipulate the organic search engine results page or use search engine optimization (SEO) techniques against the normal search engine guidelines. The unethical SEO activities includes (but not limited): cloaking, meta data and title tags, scrapping, links schemes, Google bombs, keyword stuffing, hidden text, hidden links, doorway and cloak pages, link farming or link schemes, blog comment spam, etc.;
  • Do anything could damage our website or our company, employees, our reputation or other negative impact.

By making a reservation through Hotelshoian.com, you agree and satisfy all the obligations, taxes, withholding required by your country of residence, and you are not covered by any international sanction program.

2. Price, crossed-out rates and best price guarantee

We show the final price (included taxes and fees) on our website. Sometimes you will find cheaper price on our website, it might include some special conditions (like non-refundable), please check carefully before go on to the booking site and making your reservation.

The first time visit hotelshoian.com, you might be overwhelmed by the rates on our website. Take a look at the following price types to understand price types and how it work. 

  • Standard: The original price with common policies. You might change or cancel your reservation free of charge before a specific deadline.
  • Promotion Standard: From the original price, the property decided to offer a discount for its customers. The policies remain the same. 
  • Member Standard: Sometimes the property offer a discount on the original price, but only for members of hotelshoian.com. Take one minute to register an account on hotelshoian.com (for free) and get yourself special deals!
  • Promotion Standard for member: From the original price, you can get two discounts at once, discount on standard price & discount for members.
  • Non-refundable: The property decides if it wants to offer this price type for its guests. Reservations booked at this price type are not changeable or cancelable. The Pay Later option is not available for this price type.
  • Promotion Non-refundable: This price is a discount on the original non-refundable price. Reservations booked at this price type are not changeable or cancelable and the Pay Later option is not available for this price type.
  • Member Non-refundable: Non-refundable price is also available for members sometimes. You must sign-in to see the price and you cannot change or cancel this reservation without being charged, of course, Pay Later option is not available. 
  • Promotion Non-refundable for member: Sometimes you can get a lot of discount if you are lucky enough. This price is the discount on the original Non-refundable price, then a discount for members of hotelshoian.com. Your reservation will not be able to change or cancel without being charged. Pay Later option is not available. 

The crossed-out rate shown on our website for each individual room is based on the original price set by property. This means you get the same room for a lower price compare to normal (original). All other offers and promotions are shown on the site as well.

We do not charge you for our service fee or add additional fees to the rate. The accommodation will pay commission to Hotelshoian.com.

However, please kindly notice that even when you choose the USD currency, you will be charged the USD amount equivalent of the VND room price, according to the exchange rates at the moment you pay.

Best Price Guarantee

We offer the best price comparing to other online reservation channels, please notice that best price is for the same property and accommodation type, same check-in and check-out dates, same cancellation policy and other conditions. You cannot claim when other offers are on special deals, when the property or room type is not revealed, when the offer is a part of a program for a special group of customers.

Our Best Price Guarantee applies only for confirmed bookings, to our members, with the following conditions:

  • Same property
  • Same check-in and check-out date
  • Same Room type and Bed type
  • Same Advance purchase requirements, payment requirements
  • Same Cancellation and Amendment policies
  • The room must be available for instant confirmation at the time our agents check availability

And our Best Price Guarantee does not apply to the loyalty programs or unpublished rates, for example:

  • Private rates
  • Property rooms sold as part of a travel package
  • Rates that are not available to the general public, which include:
    • Corporate discount rates
    • Group or meeting rates
    • Any rates requiring membership
    • Loyalty programs
    • Any organization with rates intended for a specific group of individuals and are not meant for the general public

In the event that you have made a reservation through Hotelshoian.com with the same conditions as stated above, then found out about another rate cheaper than the one you had paid, please send email to our Customer Service (booking@hotelshoian.com) with the following information:

  • Booking ID
  • Email Address
  • Website address (where the cheaper rate was found)
  • The price you paid
  • Property’s information (name, city)
  • Booking information (number of rooms, number of adults, number of children, check-in and check-out date, room type, promotion type, booking condition (such as what is included or type of the price: non-refundable or refundable))
  • Property’s cancellation policy
  • Screen shots of the other website which show the room availability, room type, promotion type, room rate.

Exchange Rates

We offer USD (US dollar) and VND (Vietnam dong) with Vietnam bank exchange rates. According to Vietnam Law and Regulation, our website’s primary currency unit is VND. All the USD price, rate and fee on our website are based on the VND amount.

  • Rates and prices: USD rates and prices shown on our websites are based on the VND amount, exchange rate applied is the exchange rate at the moment you process your payment.
  • Fees: USD fees (E.g. Cancelation fee, refund) in USD are based on the VND amount, which might change from time to time.

If you make reservations USD, you will be charge the USD amount equivalent with the VND amount. Exchange rate may vary.

3. Privacy policy

Our privacy policy explains how we treat your personal information and protect them when you use our services. By using our service, you agree to our privacy policy. Please have a look at our Privacy Policy for further information.

4. Payment, Credit card, Payment methods, Age and Fraud.

The payment method when you make a reservation on Hotelshoian.com is to pay to Hotelshoian.com by a secure payment gateway. Hotelshoian.com, on behalf of the property, will collect the payment and transfer fully to the property. Payment is safety transferred from your credit/debit card or back account to our bank account through a third party payment processor.

Making a reservation through Hotelshoian.com channel, you will have two choices of payment: pay now (pay immediately when making a reservation in order to complete it) and pay later (book now and then pay before a specific deadline or the reservation will be cancelled). Please check the details carefully before making a reservation. Hotelshoian.com will process the refund, if applicable, within a reasonable period of time. After making a reservation at Hotelshoian.com, your credit card details will be sent to the property (except the confidential information like CVC/CVV number), upon arrival at the property, you will have to show the credit card you used for this reservation, a valid ID with the same name and ID photo. This is a security process to prevent credit card fraud or unauthorized use of your card by third parties. You are responsible for the credit/debit card and guarantee that the credit/debit card being used for making the reservation is your own or you are authorized to use it and there are sufficient funds to cover all costs.

In the event of credit card fraud or unauthorized use of your card by third parties, you should contact your bank or card issuer immediately. If the suspect makes any booking via Hotelshoian.com, please contact us immediately.  

You have to be over 18 years old and have a full legal capacity to make the transaction.

You also undertake that the details you give us are accurate and you are fully responsible for it. We reserve the right not to accept certain cards. We also have the right to add another or remove a payment method. The important credit card information (such as CVC/CVV number) you provide us during the payment process will not be stored in any form.

The payment methods will be explained details on the website, for those two methods, you will take initiative to make payment. For the “Pay Later” method, your reservation will not be confirmed until you finish your payment on time. Your reservation is not guarantee until you receive a confirmation form from Hotelshoian.com (not the pending form). After the payment term (which is notified in every single “Pay later” reservations), your booking will no longer be available. Hotelshoian.com will not store your important credit card information (CVC/CVV) or send it to the property. You will make payment on your own initiative.

Please kindly take note that during the fraud check process, the property could be fully booked and your reservation will also no longer be available.

Your information will be treated with a strictly privacy policy (please read our Privacy Policy for more details). In the event that you failed to provide us additional information we require, or we’re not satisfied with the information we received, your reservation will not be complete and fully cancelled. Any charge amounts will be refunded.

Secret Deals on Hotelshoian.com

Through “Secret Deals”, Hotelshoian.com offers its members a lower rate than for other not logged-in guests. This program helps you enjoy your stay with a cheaper rate with just a few steps.

The “Secret Deals” rates are not shown on the website for various reasons, you need to login into your account to reveal them.

Other promotion programs

Beside “Secret Deals”, we also offer our members a lot of opportunities to gain points when you make reservations. Depending on your number of bookings, total paid amount, room nights etc, you will achieve milestones and gain coupons, vouchers or other discount promotions, as a thank you letter for your loyalty.

5. Cancellation, No show

By making a reservation at the property through Hotelshoian.com, you accept and agree to the property’s cancellation and no show policy, as well as any other terms and conditions of that property. The cancellation and no show policy are available on each property’s site and in the confirmation form as well. Please take note that different rates have the different policy, some rates are not available for cancellation or change.

Therefore, you will be charged for your cancellation according to the property’s policies, in some cases for the first night or for the entire stay. Hotelshoian.com, on behalf of the property, will charge guests the cancellation fee. Checking the property’s policies before making your reservation is highly recommended.

Some properties charge an additional fee for early check-in or late check-out. You will pay this amount directly to the property on arrival.

For reviewing, adding information or cancelling your reservation, please follow the instruction in the confirmation form sent to your email or contact our Customer Service.

For other policies such as policies in accordance with children or pet, please will find the details on the properties’ sites on Hotelshoian.com. However, we strongly recommend you to check with the Customer Service or the property in order to verify the information.

Please contact us if you have any special needs (like wheelchair accessible room) to verify the property’s ability to meet the requirement. If available, your request will be confirmed upon arrival. If not, then depending on the policy of the Property, your reservation will be refunded or cancelled.

6. Ranking, stars and Tripadvisor review

For your convenience, we offer several ways to rank properties. This ranking is created totally by an automatic system and base on a lot of criteria, which includes but not limited: the most visited property site on Hotelshoian.com, property’s star(s) number, property’s ratings, room price. Not like other online reservation channel where the property can actively impact the raking system by enhancing the commission percentage, Hotelshoian.com ranking system is not affected by them.

The stars used for non-hotel properties do not correspond to the stars ranking system.

Our website does not integrated with the ratings and reviews system, we use the ratings and reviews system from Tripadvisor – the world’s largest travel site.

7. Intellectual Property Rights

The mark Hotelshoian.com is a registered trade mark of or license to Hotelshoian.com. Hence, other product and company names on our website might be the name, trademark, service mark, logo, symbol or other proprietary designation of Hotelshoian.com. Hotelshoian.com owns the copyright to our website. You do not have the right to use our intellectual property without our permission.

Hotelshoian.com website contains copyright material, such as text, photos, graphics. All of the contents on our website are protected by law, you may not change, upload, transmit, sale or in any other way that exploit (in whole or in part), unless stated in this Terms and Conditions.

In the event of any authorized copying, redistribution or publication of our copyright material, no changes or deletion of the original information, trademark or copyright notice must be made. Although you download the copyright material, you still do not have the right to own it.

Claiming

If you believe that your copyright is infringed by us, please send us a notice including these information as below:

  1. Your name and address (or the name and address of the copyright owner);
  2. Contact phone number and email address;
  3. Sufficient proof that the copyright is infringed, including the locate of the infringing copy;
  4. Your statement (or the copyright owner’s statement) to remove the copy;
  5. Your statement (or the copyright owner’s statement) that the information in this notice is correct;
  6. Your statement that you (or the owner) are the legal owner of the copyright;
  7. Your statement that you (or the owner) submit to the jurisdiction of the courts in Vietnam for the purposes of proceedings under relevant provisions in the Vietnam Intellectual Property Law.

You (or the owner) must sign and send to us by the address:

No. 281 Nguyen Sinh Cung Street, Vy Da Ward, Hue City, Thua Thien Hue Province, Vietnam.

Please kindly consider your legal advisor suggestions before sending the mail to us. And please kindly take note that you may be guilty of an offence if it is the fake claim.

8. Further correspondence

By making a reservation through Hotelshoian.com, you agree to receive confirmation email, message, as well as our other invitation emails to write review or to express your feelings (but it’s your choice to do it). You will also automatically sign for newsletter or marketing emails when making a booking, which you can unsubscribe anytime.

Hotelshoian.com does not take responsibilities for any communication with the Property through our website. You cannot claim a receipt of any communication or request. And Hotelshoian.com cannot guarantee that the property will read, comply, execute or accept the request. In such cases, please kindly contact us through our Customer Service, we will immediately remind the property about their delay in response.

Please provide us your correct email address, in order to complete and secure your reservation. Hotelshoian.com does not take responsibilities for wrong or misspelled email address, phone number (or other information).

Any reviews, claim or complaint against our service must be submitted within 30 days after the check-out date, otherwise it will be rejected.

In order to express your problem clearly, we highly recommend taking screen shot and send to us for any support.

9. Disclaiming

We only take responsibilities for any direct damages due to the shortcoming of our services, up to an amount of the cost that set in the confirmation email.

We do not take responsibilities for creating, sponsoring, promoting the contents on our website. By making a reservation through Hotelshoian.com, you agree that the property will take responsibility for any applicable taxes due to the total amount you paid. Hotelshoian.com is not responsible for any relevant tax.

By sending us photos/images (such as through customer service), you agree that you own the copyright to the photos/images and agree that Hotelshoian.com may use them to promote or send to the property. Hotelshoian.com does not own these photos/images, and we disclaim any responsibilities and liability for these photos/images.

10. Complaints

Any complaints about our services, please contact our Customer Service via email, mail or phone. We will do the best to help you. Please kindly take note that the complaints about the Property’s information and services are the Property’s responsibility. We will coordinate with the property directly and figure out a best solution, but we cannot guarantee the result.

11. Miscellaneous

Hotelshoian.com does not in any way own, operate, control the properties or any rooms of the property. The properties take responsibilities for their services.

You agree to keep us from any liability, damage or loss (such as legal fees or expenses that we bear as a result of any action by you). If you use Hotelshoian.com website on behalf of anyone else, you will take responsibility for any failed in providing the accurate information. Hence, you are responsible for informing the person you represented about our terms and conditions, as well as the booked property’s terms and conditions.

You will be bound by Vietnam Law and Regulations by making a reservation and use our services as well as the booked property’s services.

Our Terms and Conditions are severable. In the event that one or several of them is unenforceable or invalid, other remain provisions’ validity and enforceability will not be affected.

Hotelshoian.com reserves the right to modify or terminate the website or any of its part, with or without notice. In the event of termination, you will still be bound by our Terms and Conditions.

This Terms and Conditions do not apply to our commercial partner (under contract).

Local tax receipts are available from the properties, Hotelshoian.com collects your payment on behalf of the properties and transfer fully to the properties. Hotelshoian.com is not responsible for issuing invoices or tax receipts for its guests.

This Term and Conditions as well as our other provisions of our services are governed and construed in accordance with the laws of Vietnam. Any dispute of the Terms and Conditions or our services will be submitted to the competent courts in Vietnam.

In the event that Hotelshoian.com has failed to obligate a right does not mean we give up that right. You are not allowed to transfer your rights. We might amend our Terms and Conditions, the latest version will replace the last one and display on Hotelshoian.com website.

12. About Hotelshoian.com

All of the services on Hotelshoian.com website are provided by Eco Travel Co., Ltd, a private limited company, bound by the laws of Vietnam, with the registered address on 281 Nguyen Sinh Cung Street, Vy Da Ward, Hue city, Thua Thien Hue Province, Vietnam, V.A.T registration No.: 3300411976.

To provide you services, such as online reservation channel, Hotelshoian.com is supported by our partners and support companies.

These companies or partners do not act as our service agents, do not have the right to represent Hotelshoian.com or on behalf of Hotelshoian.com, you are not able to make a reservation through any of these offices.

Hotelshoian.com does not accept any domicile at any place other than our registered office in Hue, Vietnam.

 

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